Basingstoke, Hampshire, England 01256 411941 or e-mail admin@willclean.eu
.............AFTER CLEAN......................................BEFORE CLEAN......................................
Why Chose Willclean
- With many years experience and thousands of satisfied customers, Willclean are probably the number one independant carpet and window cleaning business based in Basingstoke but covering Hampshire and surrounding counties.
- Now using Hot Water Extraction equipment with all the power of a truck mount.
- Where customer service and value for money are our primary poicies. Built on honesty and integrity.
- For your piece of mind Willclean is owned and run by people with experience within Government security departments.
- Aware of todays Green issues with constantly updated equipment and solutions.
- No gimmicks, no hard selling, just an honest solution to your cleaning requirements.
- Whether it be carpet, upholstery, window or office cleaning, all parts of the business are carried out in a totally professional manner.
- Also covering Hook, Hartney Wintney, Fleet, Yateley, Sandhurst, Camberley, Crowthorne, Odiham, Alton, Tadley, Reading.
- Taking our industry seriously by being instrumental in the creation of the Safety Aware Contractor scheme (S.A.C).
- View our insurance documents below.
 | Small Business Cover Public Liability : £5,000,000 |
What our customers say
Just a note to say many thanks for a really excellent carpet cleaning job-we are really pleased with the end result. P Barnfather (Walton on Thames)
We wanted to write to you to express a huge thankyou for an excellent job on our carpets. We would recommend your company without hesitation. A brilliant job and most friendly service. Mrs Holmes (kempshot - Basingstoke)
Just like to say the carpets really looks very nice indeed. J McMillan (Reading)
Thanks for cleaning the carpets. It makes all the difference. P Miller (Basingstoke)
Just wanted to say that the conservatory and window cleaning looks great. It was torrential rain when Neil was here so didn't venture out then!! Janet (Mortimer)
Many thanks for doing the soffits, gutters etc. Again thanks, excellent service and apology for late payment. T Tuck (Old Basing)
Thanks for a job well done. I have just paid the invoice by BACS. P Kerswell (Basingstoke)
Very impressed with the window cleaning - worth every penny. Kate (Basingstoke)
I really do appreciate you taking the time to come out and look. Seriously, many thanks for your trouble. The customer service offered by Willclean is always first class. Samantha (Beggerwood - Basingstoke)
Thanks for the upholstery cleaning - Top job. Payment made today. K Colclough (Chineham - Basingstoke)
I have just asked if we were happy with your service, and the answer back was positive, no complaints as far as I am aware. He also said, that was very good to ask customers for feedback. It's good PR. Sandra (Old basing)
Please find enclosed payment for invoice. Great job by the way. S George (Overton)
CARPET CLEANING
Would you abuse your best woollen coat or other clothing in the same way as your carpets? If the answer is NO then you should think about maintaining their life span by regular professional carpet cleaning. Regular dry vacuuming will help to remove the hard matter that gathers and wears down the carpet but what about the pollutants and bacterias etc that live a healthy life within it.
The photo (at top of page) shows a carpet which to the left has been cleaned whilst the right side is still to be finished. We have the solution in various types of professional carpet cleaning equipment and products. A low moisture pad system (with a drying time from as low as 30 minutes) will deal with most types of cleaning whilst for the really heavily soiled / flooded areas we use the hot water extraction machines (known as steam cleaning in the USA).
No two jobs are identical hence why we cater for all eventualities. Which ever system is required you can be assured that both systems use products that are biodegradable and eco friendly. Drying times will vary with atmospheric conditions and the degree of work required to bring your carpets back up to their best. Still in doubt then check out the list on the customers page at www.willclean.eu Within this list are carpets that previously had been abused to the extreme with builders dust, oil, vomit, blood, other body fluids, pet damage etc. After all these years there's not much we haven't dealt with.
UPHOLSTERY CLEANING
One of the most abused pieces of equipment in your home! It is used to work from, eat from, jump on and sleep on, yet rarely receives any attention in the form of maintanence. Your upholstery is a hot bed of grit, dirt, sand, food, dust mites and normal air born pollutents. Hence why it should be professionally cleaned. Prior to any upholstery cleaning all items must be carefully inspected for type of material and any potential trouble areas, hence why it is in your best interests for a site visit to be made prior to any agreement to clean. From this we then decide what is the most suitable cleaning process.
Leather cleaning is a specialised subject. With the varying types of leather in production a close inspection is carried out to ensure that the correct procedures are carried out. Even the sales people at furniture outlets have been proven to not knowing what they are selling in repect of the ability for that article to be cleaned. We only use enviromentally friendly products which are absolutely safe to be used in any home. Prior to cleaning all upholstery will be subject to a in depth vacuum to remove all the hard matter present.
UPHOLSTERY TIPS
Upholstery cleaning can be a very complicated task. It is more involved than carpet cleaning and should not be attempted by consumers. For anything other than spot cleaning, you should call a professional upholstery cleaner to do the work. Here is a brief overview of what is involved in upholstery cleaning.
Fibre Identification This is the most important part of upholstery cleaning and one of the chief reasons that consumers should not attempt their own upholstery cleaning. Every different type of fibre responds to cleaning differently and must be handled carefully. Cotton is cleaned differently from rayon which is treated different than acrylic which is cleaned different from silk, etc, etc, etc. Your fabric might contain several different types of fibers. You might have a combination of cotton and polyester threads or cotton and rayon. Every thread in a fabric must be tested to determine what types of fibres are present.
Dye Stability The fabric should be tested for stability of the dye before upholstery cleaning. Your technician should test the cleaner that they will be using on a hidden area of the fabric. Every different colour should be checked. If the dye bleeds or transfers to the test cloth, special procedures must be used. The technician can use a dye lock chemical which will keep it from bleeding or they might switch to a less aggressive chemical. In the worst cases, the fabric might not be cleanable.
Fabric Construction The construction of your upholstery's fabric must be taken into account. If it is delicate, then the upholstery cleaning technician must be gentle with it. If it has different colored threads running underneath the fibre then it must be handled carefully. If it is velvet, it must be brushed after cleaning. If it is a sturdy fibre, the technician can be more aggressive with the cleaning. The upholstery cleaning technician should also unzip the cushions and look behind the fabric. Sometimes during assembly, furniture manufacturers will use a pen to mark the fabric. This can bleed through if cleaned. These marks can not always be seen but an attempt should be made to look for them.
Upholstery Cleaning Codes You might notice that a tag with a cleaning code is attached to your furniture. These codes are seldom correct. It is not uncommon to have three pieces of upholstery in the room made of the same fabric and each of these pieces will have a different cleaning code on it. These stickers are often just slapped on upholstery and should not be used by your technician to determine a cleaning method. The codes you might see on your upholstery are S (Dry Clean Only) , W (Wet Clean) , SW (Low Moisture Cleaning) and X (Vacuum Only).
WINDOW CLEANING
Using High Reach Pure Water Fed Pole Systems (WFP) you can be assured that we will be working to the latest Health & Safety legislation introduced in April 2005. Falls from height are one of the most common causes of fatal injuries and the second most common cause of major injury to employees. According to HSE figures 46 people die and nearly 3,800 suffer a serious injury as a result of a fall from height in the workplace.
The water within Basingstoke and Hampshire contains many impurities which we remove by use of a Reverse Osmosis system taking the water to a near state of absolute purity. Therefore detergents are not required making the whole system Eco friendly. With an industry safety record second to none for its recordable accident rate we have heavily invested in pole systems that can clean glass, frames and facias up to 60 feet in height without the operative never having to leave the ground.
Our staff are also fully proficient in the traditional methods of window cleaning, so where the need arises i.e. ground level work or inside work you can be assured of a quality finish. On average we clean 11,000 panes of glass per month, with everything from original 17th century leaded glass country cottages, to modern day high rise office blocks. We were instrumental in the creation of the Safety Aware Contractor scheme (www.safetyawarecontractor.co.uk), an organisation which is moving the window cleaning industry forward and away from the stigma that it has been blighted with for too long.
This month's problem explained
Care of Rayon
The critical element in successful care of rayon is the type of fiber. Regular or viscose rayons usually require dry cleaning for best results, while high wet modulus, high wet strength or polynosic rayons, will normally machine wash and tumble dry satisfactorily (see Fiber Types and Cautions sections). The low wet strength of untreated viscose rayon is likely to cause shrinkage and loss of body if fabrics made from these fibers are hand or machine washed. Viscose rayons are usually labeled "dry clean only." Check and follow garment labels for care and instructions. Consumers who do not follow care instructions will have no recourse to manufacturers should damage occur during laundering.
Since many dyes and finishes applied to viscose rayon are moisture-sensitive, consumers should protect garments from contact with moisture. Raincoats should be worn on stormy days. Also, care should be used when washing hands or working in the kitchen to avoid splashing water. The problem with sizing or dye migration increases the longer the area remains damp. Spills or moisture should be blotted with absorbent cloth to remove moisture. Avoid spilling acid or alkali, such as foodstuffs or perfume, as certain dyes used on rayon are especially sensitive to these substances. Use caution or avoid treating stained areas with water. Take the garment to a dry cleaner for stain removal. Rings or darker shading caused by sizing migration and lighter areas resulting from dye migration may be permanent.
When viscose rayons can be hand washed, do so with care. Always support wet fabrics, since rayon has low wet strength and is unstable when wet. Avoid wringing moisture from fabrics. Gently squeeze out moisture and roll in a towel. Smooth and shape, then lay flat to dry. If the garments are not too heavy when wet, they can be hung on a non-rusting hanger.
When pressing regular rayon garments at home, guard against spitting by steam irons that may cause water spots. Also, if possible, press on the wrong side or use a press cloth on the right side to avoid shine or iron imprints. Use a rayon or synthetic setting on the iron. When pressing blends, use the iron temperature for the most heat-sensitive fiber. Normally, a synthetic setting will be satisfactory.
High wet modulus or polynosic rayons can usually be machine washed or dried without special care. Blends, dark colors, and permanent press fabrics should be washed on a gentle cycle with warm water; however, 100 percent high wet modulus rayons are normally not damaged by hot water temperatures (more than 140°F). Tumble dry on a warm setting and remove immediately, or while slightly damp. Smooth and hang to reduce wrinkling. Polynosic rayons can be line dried; however, heavy items should be supported by clotheslines to avoid stretching or loss of shape.
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